T&Cs

The Small Print

Here’s some more information about our webshop and website. If you have any questions, give us a call on 020 8788 2080 / +44 20 8788 2080. We’ll be happy to help.

Acceptance of terms and conditions

By purchasing items from this Website you are accepting in full all that is set out here in our Terms and Conditions. 

Intellectual property rights

Unauthorised use of words and images from this website is copyright theft so please don’t do it. If you want to use any of it, please ask by emailing hello@peppersmith.co.uk. We’re sure we’ll be happy to help.

Website changes

We may make changes to this Website and Terms and Conditions from time to time by removing or adding any part without prior warning. Your continued use of this website will be deemed acceptance of these changes.

Website registration

When you place an order for the first time on our Website you will be asked to choose if you want to create a user name and password. You are also required to enter some personal/company information to enable you to create an account. You must not allow anyone to gain access to your user name or password. You must notify us immediately if you feel someone else has got hold of these details by e-mailing us at hello@peppersmith.co.uk.
You will be able to change your user name and password at anytime by logging onto the site and editing the details on your account page.

Cookies

As you browse peppersmith.co.uk and our shop, online ad networks we work with may place cookies on your computer and use similar technologies to understand your interests based on your online activities. This is all done anonymously and will tailor more relevant ads to you. If you don’t want tailored advertising, you can visit this page to opt out of most companies that engage in this advertising (this will not prevent you from seeing ads but ads will not be delivered through these targeting methods).

Delivery

Standard delivery within the UK is free.  Express delivery and non UK deliveries will be subject to a shipping charge depending on the item and how many you’ve bought.
Delivery within the UK should reach you within a week. Occasionally orders do get stuck or lost in the post so we suggest that customers wait 14 days after ordering to get in contact with us if a parcel has gone missing.  International orders often take a little bit longer than in the UK. Please get in touch if you want any more information on delivery options.

Method of payment:

Online via Paypal:

You can pay on-line through PayPal. We accept all major credit and debit cards.
PayPal handles all transactions on our behalf providing maximum protection for your payment details. To view the PayPal privacy policy click here

Online via Stripe:

You can pay on-line through our website. We accept all major credit and debit cards.
Stripe handles all transactions on our behalf providing maximum protection for your payment details. To view the Stripe privacy policy click here

Returns policy

If you would like to return a product (for any reason), we will be happy to give you a refund or exchange for other products provided that the returned mints and gum are unopened. We ask that you return unwanted products at your own expense and responsibility within 28 days of receipt of purchase.
If you receive a product that is damaged then a replacement or full refund will be given, including the cost of sending it back to us.
If you wish to return a product, then please email us at hello@peppersmith.co.uk and we will let you know how best to do this.
Refunds can only be made through the original way that you paid.

Subscription

You can change the delivery frequency, your delivery address, or cancel at any time through your customer account page. It is not possible to change the products within a live subscription. This is something we are working on.If you have any questions about your subscription don’t hesitate to contact us on 0208 788 2080 or at hello@peppersmith.co.uk.

Fraud prevention

Now and again our bank card processing company warns us that although a payment has been accepted, the transaction is suspicious. When this happens, we’ll make additional checks with you. If you don’t respond to our requests for more info, we may be forced to cancel the transaction in case it is fraudulent. If so, we’ll have to cancel the order and refund the amount paid but we’ll do all we can to make sure you can make another order asap.

Statutory rights

Customers in the European Union have the right to cancel or withdraw from a purchase of a product if done so within 7 working days after the date of delivery.  On completion of the cancellation of our contract, you will receive a full refund, including the original standard delivery charge.
If you cancel the purchase of a product then you must return the goods at your own expense. You are also responsible for any loss or damage incurred in the process of returning the goods.
If you wish to return a product then please email us at hello@peppersmith.co.uk and we will provide you with the relevant information to carry this out.
Refunds can only be made to the original card of purchase.
We do not accept returns from countries outside of the European Union.

Our contract with you

Getting your order confirmation and payment isn’t the same as entering into a contract with you. This only happens when we send out your items. This is standard legal practice and is necessary because we might have accidentally made a pricing error or sometimes even your payment might later be declined by your bank. Placing an order and paying for it means you have accepted these terms and conditions.

Privacy statement

In order to complete a purchase, you are not required to register an account with us.  This function is intended to speed up the purchase process for repeat customers and to keep you up to date with new products and promotions.
The information you provide us with at registration will be stored on our database. This information is only used to process orders. Privacy is important to us; therefore, we will not sell, rent, or give your name or address to anyone.
We would like to send you e-mails from time to time with special offers or promotions or other items relating to our website. You will be given the option upon registration to opt out of these updates or you can unsubscribe at any time by clicking the link at the bottom of any emails that we send you.

Third party links

If we share a link to something on a third party website, it doesn’t mean that we endorse the whole website and therefore you acknowledge and agree that we are not to be held responsible for the content of any such sites.

Blog

We reserve the right to deny a comment on any blog post if we feel the content is inappropriate.  

About us

Peppersmith is a trading name of Freshly Cut Ltd, company number: 06880196.
Peppersmith makes and sells confectionery and is bound by UK and EU laws and regulations covering mail order goods and services. These include, but are not limited to, the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications. We will not sell or knowingly pass your details on to anyone else. We are registered under the Data Protection Act 1998.

Acceptance

By creating a user account on this site and/or submitting an order to Peppersmith via the checkout on this Website, you are deemed to have read and fully accepted these Terms & Conditions.

And finally…

We hope you haven’t been scared off by all that small print. We’ve tried to make it as clear and straight-forward as possible but if you have any questions or feedback, drop us an email to hello@peppersmith.co.uk or call us on 020 8788 2080.
If you’re having any problems with our webshop or have any questions, drop us an email to hello@peppersmith.co.uk

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